“Ghost Network” Class Action Lawsuit Filed Against Harvard Pilgrim Healthcare and Point32 Health
Boston, Mass., May 6, 2026 – Pollock Cohen LLP, along with co-counsels Walden Macht Haran & Williams LLP, and Zalkind Duncan & Bernstein LLP have filed a class action lawsuit in Massachusetts state court against Harvard Pilgrim Healthcare and its parent company, Point32 Health alleging that its “ghost network” of mental health providers harmed thousands of people.
The lawsuit alleges that the defendants engaged in deceptive and fraudulent business practices by intentionally publishing an inaccurate directory of supposedly in-network doctors, therapists and other medical providers. A vast majority – upwards of 80% – of the doctors and therapists listed in the in the insurance company’s directory of supposedly in-network providers didn’t actually exist, didn’t accept the insurance, or wouldn’t take on new patients.
The suit focuses on the harm caused by business practices that make it very difficult and expensive to access mental healthcare. “People pay an expensive premium to have access to what is represented is a robust network of providers; when in reality there are few doctors who actually participate. This is a classic bait-and-switch but with very serious health consequences,” said Steve Cohen of Pollock Cohen LLP, one of the attorneys representing the plaintiffs.
Boston Lawyer Blog













